The Value of Your Digital Identity – Digi Who? Digi You
Yesterday’s Mashupevent on Digital Identity was an eye opener in terms of the amount of issues, concerns and opinions triggered by this particular topic. Never mind recent buzz phrases like Digital Economy and Digital Inclusion, it looks like Digital Identity may prove be the most important one to get right first.
As you might imagine, the idea of digital identity evokes a fair amount of existential angst / hubris / umbrage, and as such it did not take long for both speakers and audience to get caught up in a psychotherapy-like word association free-for-all, featuring such key words and phrases as: trust, privacy, values, morals, tolerance, permissions, boundaries, perception, human rights and even CRM, VRM and Social Media (ok, so it’s probably a geek psychotherapist). That said, there was clearly a fair amount of knowledge and experience in the room, which made for very stimulating and informed discussion (See #Mashupevent)
One thing that strikes me about the whole digital identity debate is that despite the remarkable amount of progress in creating, managing and using digital identity, businesses may be in danger of forgetting or ignoring the idea of people as contextual / dynamic beings (complete with ever-shifting moods, reactions and identities even). Perhaps this is because it is a particularly difficult challenge to overcome, especially with current limitations in technology, but rest assured that it will become even more important as people continue to expect more from the digital products and services that support their digital lifestyles.
Finally, the key question for me was a tweet asking: “What about those lacking an identity? There are many still without bank accounts or fixed addresses” by @bjh_gje. Answers anyone? Overall, it was a very interesting and informative session which was only let down by the usual time constraints of an evening session. I believe this is a topic definitely worth exploring further possibly in a full-day event devoted entirely to Digital Identity.
Note: This post was previously published on my BCS DRM Blog, where you can find the original post, and reader comments, in the archives.